Appointments

The telephone number for appointments is 01752 256517

For routine appointments please telephone after 10.00 am to keep the line clear for urgent appointments

URGENT requests will always be seen on the same day but it may not be possible to see your own Doctor

NON URGENT appointments should be made with your usual doctor, staying with the same doctor will improve continuity of care. Pre-booked appointments are available up to 2 weeks.

OUT OF HOURS, ROUTINE, BOOK IN ADVANCE, APPOINTMENTS some appointments are available outside of normal hours for routine appointments particularly aimed for patients who find it difficult to make appointments during the day. These appointments can be made with your usual doctor as they are NON URGENT. They are available to book in advance from 6.30 pm on Mondays, and alternate Thursday evenings,  alternating with Saturdays 8 - 10am

If you cannot keep an appointment it is helpful to others if you cancel well in advance so that your appointment can be filled by another patient. If you are more than 10 minutes late booking in for an appointment, the doctor will not be able to see you and you will have to make a new appointment.

It is helpful if you can give as much information to the receptionist when booking your appointment. Certain procedures and types of appointments are made for different lengths of time, or with different practitioners, or with specific equipment needed to be organised in advance. Confidentiality is obviously important for our receptionists to maintain however. If you do not wish to give information at the desk, you may be able to write it down for the receptionist, or ask to speak to someone in private. We appreciate and respect the need for confidentiality.

Home Visits

Please try to save time by only requesting a home visit if you are too ill to come to the Surgery. If you need a home visit please try to ring before 10.00am on 01752 223652 and give as much information as possible to the receptionist as this helps the Doctor plan their visits so that the most urgent calls are made first.

As a general rule, home visits are for the bed / house bound or terminally ill. If you are able to come to the surgery it saves time for the doctor to see other patients.

The doctor has better facilities and equipment in the surgery to help him manage your care. A leaflet is available at reception.

Telephone Advice

Doctors will be available at the end of morning surgery. There are some appointments available each day for telephone advice, this may help prevent the need for an appointment, ask the receptionist.

The Practice Nurse will also be available to deal with enquiries after approximately 12.15 pm.

If your call is urgent please inform reception, and it will be appropriately dealt with.